Delivery

All orders placed before 3:00pm on roofracks2u.com will be dispatched the following day via our courier. If you place your order in the evening, at night, weekend or on a bank holiday then your order will be processed on the next working day.

We do everything we can to get your order delivered on time every time, however a delay may happen if our stock record is incorrect or because one of our quality checks mean an item may be deemed unfit to send to you.

It is important that you supply accurate delivery details with your order to avoid unsuccessful delivery attempts. If our courier has to attempt to deliver the goods after the first attempt then you will incur an additional delivery charge.

If the goods are refused by the customer upon the point of delivery and have to be returned to us then a carriage charge of £20.00 will apply.

Delivery Costs

Free shipping is available on all orders above £50 (normally within 3-4 working days). Orders below £50 will incur a shipping cost of £5.95.

Express shipping is available at a cost of £14.95 delivered within the next Working Day.

Delivery to Highlands & Islands (including Northern Ireland, Channel Islands & Isle of Man) will incur an additional surcharge of £25.00.

We currently do not ship outside of the United Kingdom.

Missing or Damaged Products

All items are checked by us before dispatch and then securely packaged for delivery.

Please check your order thoroughly upon receipt of the package. If the item appears to be damaged please sign the parcel as “parcel received damaged” and notify us by either phone or email within 24 hours.

If the packaging or any boxes look damaged/torn then we advise you to check the contents for damages while the courier is still present, if damage is present again please sign for the delivery as “parcel received damaged” and contact us within 24 hours.

If you sign for a delivery, then you are accepting responsibility for it, we cannot process a claim with our couriers for damaged items if they are signed for as “delivered in good condition”.

Click and Collect

All orders placed on roofracks2u.com can be collected from our store in Clitheroe, Lancashire 6 days a week.

Automotion
Unit 1 & 2 Highfield Road
Clitheroe
Lancashire
BB7 1AQ

Please call us on 01200 425938 Prior to collection, our opening times are:

09:00 – 17:30 Monday to Friday
09:00 – 17:00 Saturday

Please Click Here for directions on how to find us.